Return and Exchange Policy
Timberland Return and Exchange Policy
At timberland.com.ua online store we strive to ensure that every customer is satisfied with their purchase. If for any reason the product does not suit you, we are ready to offer flexible terms of return and exchange so that the process is as convenient as possible for you.
Return Policy:
- Return period : You can return the goods within 14 days from the date of receipt, provided that the goods have not been used and retain their marketable appearance.
- Item Condition : Item must be returned in its original packaging, with tags and unused. We will not accept items that have been damaged or used.
- Product categories : Returns and exchanges are possible on all Timberland products, including footwear, clothing and accessories, if they meet the above conditions.
How to return or exchange an item:
- Please contact our customer service by phone or email and inform us of your intention to return or exchange the item.
- We will provide you with instructions on how to return the item and clarify shipping details.
- Once we receive the item, we will check its condition and issue a refund to your account within 7 working days if the item meets all requirements.
Exchange of goods:
If you want to exchange the product for another size, color or model, please contact our customer service. We will try to arrange the exchange as soon as possible, depending on the availability of the product in stock.
Refunds:
Refunds for goods are made to the same account or card from which the payment was made. Please note that there may be minor delays due to payment processing through banks.
We strive to make the return and exchange process as convenient as possible for you. If you have any additional questions, our team is always ready to help.